Privacy policy

Who operates the service

Steven Gendy operates Global Convene. For support and privacy requests, email contact@globalconvene.org. Correspondence: Global Convene — Steven Gendy, c/o Mariners Church, 5001 Newport Coast Dr, Irvine, CA 92603, United States. This is a correspondence address; it does not identify the church as the operator.

Information we use

We process account names, usernames, email addresses, phone numbers, authentication and session records, and profile details such as country, city, gender, biography, photograph and sector of society. Profiles may include church membership, leadership and discipleship connections, generation, marriage/partner links and administrator-managed fields. Participation and these details can reveal religious beliefs.

We also process messages, posts, announcements, group and event participation, uploaded photos, videos and files, notification preferences, safety reports, blocking choices, deletion requests and security/activity records. Administrators can create managed profiles without a login; contact us to ask about a profile concerning you.

Why we use information

We use information to provide accounts and account recovery, member discovery, the family tree and map, messaging, groups, events, file sharing and notifications; to administer the movement; and to protect the service and respond to support, safety and deletion requests. Do not upload another person's information or files without their permission.

Who can see it

Member profiles are visible to signed-in members, not only their leader. Phone visibility is enabled by default and can be switched off in profile settings. Group visibility and membership control access to group content. Messages are available to participants and are not end-to-end encrypted. Authorized operators can administer service data; super admins review safety reports.

Location and device security

Country/city choices and associated map coordinates support the member map. The mobile app does not request continuous device GPS access. Passwords are stored as hashes, not recoverable plaintext. Mobile session credentials use platform secure storage. Face ID and device authentication are handled by the operating system; we do not receive face templates or fingerprints.

Service providers and notifications

Microsoft Azure hosts the application, PostgreSQL database and uploaded files. Cloudflare provides domain/DNS services. Zoho ZeptoMail sends transactional emails and Zoho Mail handles the support inbox. Website Google sign-in uses Google identity information.

Optional phone notifications use Google Firebase Cloud Messaging and Apple APNs. If you enable them, a device delivery token is linked to your authenticated session. Google and Apple process routing information to deliver notifications. Payloads use generic text, not private message contents or member names; the app retrieves content through our authenticated API. Change notification categories or disable phone delivery in Notifications or your device settings. Analytics collection is disabled.

Apple and Google operate their app stores under their own policies. The app does not use advertising or cross-app advertising tracking. Provider processing can involve countries outside your own; contact us for information about the providers and safeguards applicable to your data.

Retention and deletion

We retain account and community information while needed to operate the service, and review retention when you request deletion. Request deletion in My profile, at https://globalconvene.org/delete-account, or by emailing support without signing in. We verify ownership, acknowledge requests within 7 days and aim to complete them within 30 days, explaining delays.

Organizational responsibilities may need reassignment. Stored files are queued for deletion. Security records, shared organizational records, protected backups and records required for legal or safety purposes may remain separately. Recovery copies are not immediately erased by deleting an account; access remains restricted. Contact us for the retention applicable to a particular record.

Your choices and rights

You can edit your profile, hide your phone number, manage notifications and request deletion. Contact support for access, correction, export, restriction, objection or other applicable privacy rights, including withdrawal where processing relies on consent. EU/EEA members may also complain to a supervisory authority. Some information is necessary to provide an account; removing it may mean that we cannot provide the corresponding feature.

Adults only and changes

Global Convene member accounts are intended for people aged 18 and over. Signup self-attestation does not independently verify age. Contact support if you believe a minor's data has been provided. We update this notice when our handling of information changes. Last updated: 18 September 2026.